FAQ

Frequently Asked Questions

Q: Are your products safe for all hair types?

Yes! Our formulas are crafted to work across a wide range of textures, from wavy to coily. Always perform a patch test if you’re trying a new product.

Q: How long will my products last?

Our jars are best used within 6–9 months and serums are best used within 24 months. Store in a cool, dry place away from direct sunlight.

 

Q: Do you use preservatives or chemicals?

No harsh preservatives, parabens, sulfates, or silicones. We keep it clean, intentional, and natural.

 

Q: What’s your shipping time?

Processing takes 2–3 business days, and shipping typically takes 3–5 business days (US). You’ll receive a tracking number as soon as it’s on the way.

Q: Do you accept returns or exchanges?

Due to the handmade nature of our products, all sales are final. If there’s an issue with your order, please email us — we’re here to help!